Amicus Hotel UAB, Kaminkelio g. 15, LT-02182 Vilnius, company code 111680214
Approved by the Director’s Order No. 1 of 1 September 2026
Dear guests, thank you for staying with us. These rules help ensure that all guests enjoy a calm, safe and comfortable stay.
1. General provisions
1.1. These rules set out the procedure for accommodation and other services at the Amicus Hotel (hereinafter the Hotel). They apply to all guests and their visitors.
1.2. By checking in or using the Hotel’s services, the guest confirms that they have read these rules and undertakes to follow them. The rules are displayed in the rooms, at the reception and on the Hotel’s website amicushotel.lt.
1.3. If the accommodation was booked by a company or another person, they will inform the guest about these rules, but the rules apply to the guest regardless.
2. Arrival, departure and payment
2.1. At check-in, the guest presents a valid identity document and fills in a registration card.
2.2. Check-in is from 14:00 on the day of arrival; check-out is by 12:00 on the day of departure.
2.3. Early arrival or late departure is possible only if agreed with the reception in advance and subject to room availability. If the guest leaves after 16:00, the full price of the night is charged.
2.4. Booking, payment and cancellation terms are stated in the booking confirmation or in the agreement with the client. In case of a no-show or late cancellation, a cancellation fee is charged in accordance with these terms.
2.5. Prices include VAT. The tourist tax is charged additionally in accordance with the procedure set by the Vilnius City Municipality.
3. Reception and emergencies
3.1. The reception is open until 20:00. Tel. +370 5 237 5880, e-mail info@amicushotel.lt.
3.2. Guests arriving later enter the Hotel with a door code, which they receive in the arrival instructions the day before arrival. Therefore, please tell us your expected arrival time in advance. Do not share the door code with other persons.
3.3. In urgent cases when the reception is closed, call the person on duty at +370 5 237 5880. In case of fire, a health emergency or any other danger, first call the general emergency number 112.
3.4. If you notice any faults or defects, please report them to the reception or the person on duty.
4. Visitors
4.1. Only registered guests may stay in a room. A guest may not give the room to other persons, even if the accommodation has already been paid for.
4.2. Before visiting a room, visitors must register at the reception and present an identity document. Visits are allowed until 22:00.
4.3. The guest is responsible for the behaviour of their visitors and for any damage they cause.
5. Quiet and conduct
5.1. Quiet hours at the Hotel are 22:00–7:00. During quiet hours, it is prohibited to play loud music, shout or otherwise disturb other guests.
5.2. The conduct of guests must not disturb other guests or staff. The Hotel may refuse to continue providing services to a person who does not comply with these rules.
5.3. Children must not be left unattended in the Hotel premises. Accompanying adults are responsible for the safety and behaviour of children.
5.4. When leaving the room, lock the door, close the windows, turn off the water taps and switch off electrical appliances.
6. Prohibitions and safety requirements
6.1. Smoking is prohibited in all Hotel premises, including electronic cigarettes.
6.2. It is prohibited to use your own heaters, kettles, irons and other heating appliances, as well as open flame, candles and incense. The room has a kettle, and an iron and ironing board are available at the reception. Computers, phone chargers, hair dryers and shavers may be used.
6.3. It is prohibited to keep weapons, explosive or flammable substances. Using, keeping or distributing narcotic drugs is prohibited; the Hotel reports such cases to the police.
6.4. It is prohibited to rearrange furniture or take away the Hotel’s inventory, except for single-use hygiene items.
6.5. In case of fire, call 112 and the reception or the person on duty, and leave the premises according to the evacuation plan posted near the room door.
7. Damage and fees for breaches of the rules
7.1. The guest shall fully compensate for any damage caused to the Hotel or other persons by the guest, their visitors, or accompanying children or pets, in accordance with the laws of the Republic of Lithuania.
7.2. Damage is recorded in an incident report and photographs. The Hotel first claims compensation from the guest, who must provide their contact details.
7.3. If, due to the damage, the Hotel cannot rent the room to other guests, the guest also compensates the resulting losses, i.e. the price of the room for the period of repair.
7.4. If the damage cannot be recovered from the guest, the Hotel has the right to apply to its insurer or to court. Where the accommodation was booked by a company or another person, the Hotel may ask for their assistance in recovering the damage, if provided for in the agreement.
7.5. The following fixed fees apply to these breaches:
| Breach | Fee |
| Smoking in the room or other Hotel premises (including electronic cigarettes) | €100 |
| Lost or damaged room key | €15 |
| Unjustified triggering of the fire alarm | €80 |
| Exceptional soiling of the room, bed linen or furniture | €50–200 |
| Additional person in the room not stated in the booking | €30 |
| Damage caused by a pet | according to actual damage |
7.6. Fixed fees are considered the Hotel’s minimum losses. If the actual damage is greater, the difference shall be compensated.
8. Belongings, valuables and cars
8.1. Please keep valuables, money and documents in the safe on the first floor. The Hotel is not liable for items left in the room or other premises, except where liability is provided for by law.
8.2. Luggage is stored free of charge and must be collected by 20:00.
8.3. The car park is fenced and under video surveillance, but not guarded. The number of spaces is limited. Parking is free during your stay (on nights you stay at the Hotel) and costs €3 per day on other days. The Hotel is not liable for cars or items left in them.
8.4. Forgotten items are kept by the Hotel for 30 days from the guest’s departure. Hygiene products and perishable food are not kept. Items can be sent by post at the guest’s expense.
8.5. If, after the accommodation period has ended, the guest does not leave the room and cannot be contacted, the Hotel has the right to move their belongings to a storage room.
9. Pets
9.1. Guests with pets are accommodated only if agreed with the Hotel in advance and for an additional fee according to the Hotel’s price list.
9.2. The pet owner is responsible for the pet’s behaviour and for any damage caused to the Hotel or third parties.
10. Sauna and restaurant
10.1. The sauna, located in the basement, is open daily 11:00–22:00 and only when booked in advance at the reception. Up to 10 people may use it. The sauna heats up in 1 hour; please bring your own towels.
10.2. It is prohibited to use the sauna when intoxicated by alcohol or other substances, or when in a state of health that may pose a danger. Children may be in the sauna only under adult supervision. Guests are responsible for their own health.
10.3. The Hotel restaurant is open daily 11:00–22:00.
11. The Hotel’s rights
11.1. The Hotel has the right to refuse accommodation or terminate services to a guest who repeatedly breaches the rules after a warning, grossly breaches them, endangers others, or has not paid for a previous stay. If services are terminated through the guest’s fault, money for unused services is not refunded.
11.2. Hotel staff may enter a room without the guest’s consent if there is a threat to the safety of guests or property (fire, flooding, accident, health emergency). In other cases, they enter the room only after knocking.
11.3. If, for reasons within the Hotel’s control, a guest cannot be accommodated under a confirmed booking, the Hotel will offer accommodation of at least the same category at another hotel.
12. Video surveillance and personal data
12.1. For security purposes, the car park and common areas are monitored by video cameras.
12.2. Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and the laws of the Republic of Lithuania. For questions about your data, write to info@amicushotel.lt.
13. Comments, complaints and disputes
13.1. Please submit comments, complaints and suggestions to the reception or by e-mail at info@amicushotel.lt.
13.2. Disputes are resolved through negotiation and, if they cannot be resolved, in accordance with the laws of the Republic of Lithuania. Consumers may also apply to the State Consumer Rights Protection Authority (vvtat.lt).
13.3. The Hotel may amend these rules. The latest version is displayed in the rooms and on the website.
We wish you a pleasant stay!
The Amicus Hotel team
